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Frequently Asked Questions
  1. What does the blinking light on my printer mean?
  2. Why do I have to open and close the printer lid between each test?
  3. What printer do I have?
  4. How do I troubleshoot a low flow problem?
  5. How do I troubleshoot a leak-check failure?
  6. My monitor won't display anything; what should I do?
  7. How much calibration gas / filters / leads / flex tips do I need to stock?
  8. Do I really need to check the filters weekly?
  9. How can I tell if my RPM lead is working properly?
  10. How do I calibrate my barcode reader?
  11. My Fuel Cap Tester (FCT) does not work properly; what should I do?
  12. My unit fails the Dial Tone test; what should I do?
  13. How can I clear a HC hang-up in my shop?
  14. My keyboard won't respond at all; what should I do?
  15. How do I reset the dynamometer when it says "dyne not found" or "dyne communication error"?
  16. How can I test my OBDII lead to make sure it's working correctly?
  17. Should I leave my equipment turned on 24-7?
  18. Unit will not complete warm-up; what should I do?
  19. How do I order parts?
  20. Can I reset the PC without restarting bench warm-up?

Answers

Answers : Frequently Asked Questions

Q: What does the blinking light on my printer mean?
A: A blinking light on your printer can indicate normal operation, a warning, or printer malfunction. The blinking light may be green, amber, red, slow, normal, fast, and implication will vary from model to model. On our current models, a green ready light that blinks once/second usually indicates that the printer is receiving data. A red or amber error light that blinks once/second usually indicates a printer error (paper out, paper jam, cover open, printing error). A red or amber light that blinks once every 4 seconds usually indicates a hardware error (toner low, image drum, or toner sensor). Please refer to the generic chart below, or your printer's operator manual to troubleshoot printer errors.

See "DOWNLOAD" section to view or download model specific Okidata user manuals.

Oki Troubleshooting

Oki Troubleshooting

Ready
(Green)
Manual Feed
(Amber)
Error
(Red - 10/14e)
(Amber- 42XX)
Meaning User Options/Switch Function
   
on off off Ready  Quick press: takes printer off line
off off off Off line  Quick press: ready

2 second press: print demo page and menu page

5 second press: print cleaning page
blink off off Processing/receiving data  Quick press: pause printing (off line)
slow blink off off Printing Paused  Quick press: resume printing (on line)
 2 second press: print buffer contents
 5 secnond press: clear buffer and reset printer
off off blink  Paper out
 Paper jam (feed, eject, and size error)
 Cover open
 Printing errors
 Quick press: resume printing
 Open cover, remove paper jam, close cover
blink or
fast blink
blink or
fast blink
blink or
fast blink
Hardware Error Turn off and then re-power printer.
If still not recovered, call service.
-- -- slow blink  Warning
 Change image drum
 Toner low
 Toner sensor
If available, refer to on-screen status monitor.
off blink off Ready for manual feed Place sheet in manual feeder
Light on for a few seconds, then off, then blinks until ready Light on for a few seconds, then off, then blinks until ready Light on for a few seconds, then off, then blinks until ready Powering-on  2 second press: set Menu 1 and Menu 2 to factory defaults

slow blink: one blink every 4 seconds
blink: one blink per second
fast blink: several blinks per second
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Q: Why do I have to open and close the printer cover between each test?
A: Usually, this condition is accompanied by a blinking error light on the printer's control panel. When the printer cover is opened and closed, the printer runs a self-diagnostics that allows the operator to perform one print operation. Afterwards, the error condition resumes.

The most common cause for this condition is when the toner is running low. If replacing the toner cartridge does not fix the problem, the next likely cause is when the image drum reaches 90% of its life cycle and needs to be replaced. After changing the image drum, reset the image drum counter using the following procedure: 1) turn printer power off. 2) Open the top cover. 3) Press and hold (oval or rectangular) switch on control panel. 4) While holding down switch, turn on printer. 5) When lights on control panel flash twice, release switch and close cover.

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Q: What printer do I have?
A:  OkiPage 600 & 6e    600 / 6e Panel 

OkiPage 10e & 14e  10e / 14e Control Panel  


OkiPage B4200 & B4250B4200 / B4250 Control Panel

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Q: How do I troubleshoot a low flow problem?
A:  A low flow condition can be caused when the disposable filter needs to be replaced and/or the primary filter screen needs to be cleaned. (See diagram.) If low flow continues, remove sample hose from filter housing and check if low flow message goes away. If it does, there may be blockage or a restriction in the sample hose. Make sure the vacuum pump is operational. (Do you feel or hear suction at the end of the sample hose?)

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Q: How do I troubleshoot a leak-check failure?
A:  Use the procedure below to identify the cause of a Sample System Leak Check failure.

1. Remove the sample hose and probe from the sample hose inlet fitting.

2. Seal the sample hose inlet fitting and repeat the leak check.

  • If the leak check passes with the hose detached, follow the steps in "Checking the Sample Hose and Probe" to try and locate the source of the leak check failure.

  • f the leak check fails with the hose detached, follow the steps in "Testing the Check Valve" to try and locate the source of the leak check failure.

Checking the Sample Hose and Probe

1. Reattach the sample hose and probe to the sample hose inlet fitting.

2. Select "No-Load Emissions Measurements" from the Diagnostic Menu.

3. Seal the sample probe with the probe cap used in the Sample System Leak Check.

4. Watch the HC display as you hold an alcohol-soaked cotton swab near the hose/probe connections and other likely leak areas (flex tip, hose, top & bottom of the filter bowls, etc.) A leak draws alcohol into the sample system and increases HC to approximately 300 PPM.

  1. Repair any leaks as required, then perform a Sample System Leak Check. If the leak check fails again, contact SPX Service to request a service call to repair or replace the sample hose and/or probe.

Testing the Check Valve

NOTE: The current check valves have a white end and a black end. Always install the check valve with the white end closest to the filter fitting and the black end closest to the water aspirator.

Use this procedure to determine if the check valve is causing the Leak Check failure.

1. Locate the check valve and water aspirator.

2. Use pliers to slide the clamp to the middle of the tubing between the check valve black end and the side fitting of the aspirator.

3. Disconnect the tubing from the aspirator.

4. Plug the open end of the tubing connected to the black end of the check valve.

5. Perform a Leak Check.

  • If the unit passes the Leak Check, replace the check valve.

  • If the leak check fails, contact SPX Service to request a service call.

It is sometimes possible for check valves to be cleaned and reused. If you do not have a replacement check valve, pour dishwashing liquid into the white end of the check valve, then rinse the valve with tap water. Repeat as needed. Replace the check valve and retest for leaks.

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Q: My monitor won't display anything; what should I do?
A: There is usually a power indicator light on the front of the monitor. The power indicator light should be green, which indicates that the monitor is on and receiving a signal from the PC. If you have a green light, but no display, attempt to adjust the brightness and contrast controls on the monitor.

If the indicator light is not on, verify that the monitor is receiving power and switched-on. Check the power cord on the back of the monitor to make sure it is completely inserted into the power receptacle. (Some models have their power cord hard-wired inside the monitor chassis.)

If the indicator light is amber, the monitor is on, but is not receiving a signal from the computer. Verify that the PC is switched-on. If the PC is already on, check the connector on the back of the unit where the video cable is plugged into. If the connector is bent or broken, contact SPX Service to request a service call.

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Q: How much calibration gas / filters / leads / flex tips do I need to stock?
A:  Consumables vary with individual facilities and various State programs. At the minimum, carry sufficient inventory for two to three months of equipment use. (Some States require that you maintain a minimum stock of certain items.) All inspection facilities should stock backup leads, flex tips, hoses, toner, etc. Having spares on-hand will greatly reduce your downtime!

NOTE ON CAL GAS: All calibration gas bottles have an expiration date printed on the label. States do NOT permit calibration of the analyzer on expired cal gas. Always remember to turn OFF your gas bottle after use; even a very small leak can drain a bottle over night.

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Q: Do I really need to check the filters weekly?
A:  YES! Regular filter maintenance GREATLY increases reliability and life of the gas-bench and emission analyzer. Water and other emission by-products move through the plumbing system and their corrosive effect can be greatly reduced with regular filter maintenance.
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Q: How can I tell if my RPM lead is working properly?
A:  Usually the RPM lead is either erratic, or does not read at all. This is when having a backup or spare lead can save you a service call. Remove the problem lead and replace it with your spare lead. If the problem is corrected, the original lead is damaged. If you don't have a spare lead, check the problem lead for disconnected wires, missing components, damaged cable, etc.
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Q: How do I calibrate my barcode reader?
A:  A Barcode Reader Configuration Sheet is available in the Appendix Section of all operator manuals. However, some of these configuration sheets may no longer be accurate because the barcode reader was upgraded. The chart below list the different models used on SPX inspection units. Locate your barcode reader by model number. Click on the appropriate model to open the configuration sheet. Print the configuration sheet to your printer, and follow the instructions to calibrate the barcode reader.

LS 302 LS 3408 Welch- Allyn 5700 A LS4804  P300PRO DS3408 LS 4008I DS 6608

    LS 302           LS3408            5700 A       LS4804        P304PRO        DS3408        LS 4008I         DS 6608

MANUFACTURER        MODEL NUMBER              INTERFACE                 STATE


Symbol 1D                      LS 302                    Serial                      CA, GA, NC

Symbol 1D                      LS3408                   Serial                      CA, GA, NC

Welch-Allyn 1D               5700 A                    Serial                       CA, GA, NC

Symbol 2D                     LS4804                    Serial                       All

Symbol 2D                     P304PRO                Serial                       All

Symbol 2D                     DS3408                   Serial                       All

Symbol 2D USB             LS 4008i                  USB NC                  OBDII

Symbol 2D USB             LS 4008i                  USB PA                  OBDII

Symbol 2D USB             DS 6608                  USB NC                  OBDII

Symbol 2D USB             DS 6608                  USB PA                  OBDII

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Q: My Fuel Gas Cap Tester (FCT) does not work properly; what should I do?
A:  STANT TROUBLESHOOTING

Hard pumping of the fuel cap tester is not necessary. You are only pressurizing the air chamber to a little over 1 PSI (7.5 kPa). The pressure relief valve will not allow the pressure to build to more than this. Two or three easy strokes will work and not put undue wear on the tester.

The Stant FCT requires 2 drops of "Stant pump oil" to be added to the oil hole (small hole under the pump shaft/knob) on a monthly basis. DO NOT OVER OIL. DO NOT USE ANY "NON-APPROVED" OILS. Over oiling is just as bad as under oiling.

When the "Ready to Test" light (RTT) goes steady after the inspector has stopped pumping. PRESS AND HOLD THE TEST BUTTON ALL THE WAY DOWN. A partial held down button may give an error, or not even start the test. The button can be released once the result light is lit.

The Fuel Cap Tester is connected to your analyzer for communication purposes in accordance with BAR97 specifications. The RJ45 connector is a computer network connector and should not be removed, or jiggled during the test process. The will cause an error code and may damage the electronics of the tester. If the tester is not being recognized by the analyzer, disconnect and reconnect each end of the Fuel Cap Tester's interface harness.

The Stant FCT receives power from the analyzer through the RJ45 cable. The unit does not require a battery to operate. Use of a battery inside the tester while the tester is connected to the analyzer may cause the tester to malfunction.

A:  WAEKON TROUBLESHOOTING

If the unit appears unresponsive, verify that the "Ready, Pass or Fail" LED's turn on during fuel cap operation. If the LED's do not turn on during calibration or fuel cap testing, check the interface harness between the FCT and the analyzer. Make sure the harness is securely connected at both ends. NOTE: The LED's will only light during FCT operation.

Temperature can be an important factor that affects the operation of the Waekon Fuel Cap Tester. When it gets very cold, the Waekon FCT is reported to experience problems performing fuel cap testing, or fail the calibration procedure.

The Fuel Cap Tester is connected to your analyzer for communication purposes in accordance with BAR97 specifications. The RJ45 connector is a computer network connector and should not be removed, or jiggled during the test process. The will cause an error code and may damage the electronics of the tester. If the tester is not being recognized by the analyzer, disconnect and reconnect each end of the Fuel Cap Tester's interface harness

If the Waekon Fuel Cap Tester fails calibration, the Pass/Fail standard may be the cause. Repeat the calibration procedure using a "known good" gas cap and see if the FCT passes. If the unit passes calibration, the Pass/Fail standard is defective and needs to be replaced.

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Q: My unit fails the Dial Tone test; what should I do?
A: Perform the following procedures if your analyzer fails the dial tone check.
  1. Plug a corded test phone' into the shop phone jack specified for the analyzer. You should hear a dial tone. If not, call the phone company to repair.
  2. Replace the phone cable between the analyzer's back panel and the phone jack in the shop.

If the above steps fail to resolve the dial tone check problem, contact SPX Service to request a service call.

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Q: How can I clear a HC hang-up in my shop?
A: Over time, fuel condenses in the sample system. This condensed fuel causes high HC readings, affecting the accuracy of your tests. Replacing the disposable secondary filter and/or cleaning the sample system components usually eliminate HC contamination.

Perform the following procedure if you have been unable to pass the "HC Hang-Up Check" during analyzer system inspections.

1. Turn the analyzer system "ON" and allow it to warm to operating temperature.

2. Select "No-Load Emissions Measurements" from the Diagnostic Menu.

3. Observe the HC display while exposing the exhaust probe to fresh air. An HC reading above 20 PPM indicates HC contamination. NOTE: Shop air may be contaminated enough to affect HC readings. Repeat the test with the sample probe positioned outside the shop area to confirm HC contamination.

4. Disconnect the exhaust sample hose from the rear of the analyzer and repeat step 3.

    • If the HC reading does not change after removing the sample hose, replace the secondary filter.
    • If the HC reading drops below 8 PPM, flush the hose with warm, soapy water. Dry the hose with compressed air, reconnect, and retest.

CAUTION: Remember to disconnect the exhaust sample hose from the analyzer before you clean and flush it! Your SPX warranty does not cover water or compressed air damage to the analyzer system.

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Q: My keyboard won't respond at all; what should I do?

A: Perform the following procedure if your keyboard has stopped responding. NOTE: Never remove the keyboard or mouse from the computer while it's turned on. Damage to the motherboard may result.

Does the keyboard light up when the PC is turned on?

Does the NUM LOCK light toggle on and off when pressed?

Does the mouse cursor move around on the screen?

If you answered NO to any of the above questions, turn off the PC and check the keyboard and mouse connections to the extension cable behind the keyboard. The connection(s) may be loose or have become disconnected. Turn on the computer and try again.

If the keyboard malfunction continues, turn off the computer and replace the keyboard with a known good' keyboard. Turn on the computer and retry.

If the above steps fail to resolve the keyboard problem, contact SPX Service to request a service call.

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Q: How do I reset the dynamometer when it says "dyne not found" or "dyne communication error"?

A: Perform the following procedure, in the exact order shown below, to reset the dynamometer.

  1. Turn off the 240 VAC to the dynamometer.
  2. Turn off the 120 VAC to the dynamometer. (Clayton only)
  3. Turn off power to the Emission Analyzer.
  4. Wait at least three (3) minutes. (This would be a good time to check the dyne interface cable and connections between the dynamometer and the emission analyzer.)
  5. Turn on the 240 VAC to the dynamometer.
  6. Turn on the 120 VAC to the dynamometer. (Clayton only)

Turn on power to the Emission Analyzer.

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Q: How can I test my OBDII lead to make sure it's working correctly?
A: Select the manual mode function in your state's software and check for OBDII readings on a "known good" vehicle. If OBDII data can not be read from the vehicle, check all connections between the vehicle's DLC (data link connector), the connections at the interface box (if equipped), and the connection at back of inspection unit.

If you're still unable to read the vehicle's OBDII data, try replacing the OBDII harness with a spare. If the above steps fail to resolve problem, contact SPX Service to request a service call.

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Q: Should I leave my equipment turned on 24-7?
A: It's really up to you and your personal preference. Here are the arguments for leaving it on 24-7 or turning it off every night.

Leave it on:
The electronic components within the computer tend to last longer if they aren't constantly cooling off and warming back up. Additionally, you don't get any kind of initial "spike" in power when your machine is first turned on (not a big problem if you have an ATX type motherboardmost new computers do). Finally, it's much more convenient to immediately start your inspection instead of waiting for the computer to boot-up.
 
Turn it off:
Your hard drive may last longer, especially if your computer doesn't put the drive on "standby" after a certain amount of idle time. The constant spinning of your hard drive motor can wear out the internal bearings. Another "turn it off" argument is that you'll save on your electric bill. Finally, you're going to pull more dust into your computer if it's